Louis C.K. is a comedian and not just a comedian, but a funny one with the occasional message. I watched him a few months back on Conan (when Conan hosted the Tonight Show)and haven't been able to forget a few things he said. He spouted "Everything is amazing right now and nobody is happy." His examples included the person that gets annoyed when they have to sit on the runway for 20 minutes as opposed to marveling at the miracle of flight ("We get to do what birds do!") and the annoyance we all have when our phone delays for a few seconds...because it has to go to space! He's got a point.
Is healthcare perfect? Of course not. Can/should it improve? You bet. The point, however, is that we fail ourselves and our colleages by focusing too heavily on what grinds our gears and not enough time on recognizing success. Next time, before you start complaining about the coworker that sends too many emails, or not getting that shiny, new piece of equipment, or having to walk the extra 10 steps to a different supply closet, I'd encourage you to stop and "ohhh" and "ahhh" at your environments. You're in healthcare. You get to improve lives of people every single day.
"Half our patients love us. The other half isn't all that far off. We do great things, here." What if every meeting at a hospital started with that? (Those precise numbers might vary, but they're not far off from the average hospital). Whether you're a nurse or technician or doctor that directly cares for a patient or an administrator that enables the care, you should be thinking - heck, even saying - "Wow, this is an amazing place for care."
And then you should go figure out how to make it even better.
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